PROPPER ECOMMERCE RETURN/EXCHANGE POLICY
ECommerce is dedicated to providing the best quality service to our
customers. Should you wish to return your Propper product, we will be
glad to provide you with a refund or replacement product.
If your item is returned within 30 days from the shipping date, a refund or a replacement product of equal value
will be provided. Exchanges cannot be processed if the value of the
requested product is different than the value of the returned product.
In such cases, a credit will be issued and the customer informed to
place a new order. Exchanges can only be processed once.
Additional requests for exchanges will be processed as refunds and
customers must place a new order, unless the original exchange was
returned because items were defective.
Products showing signs of wear, soil, alterations, or damage by the consumer will not be accepted.
Items that have not been washed according to instructions are also
ineligible for return. Please carefully follow washing instructions
labeled in the product.
All closeout items are ineligible for returns or exchanges.
and handling charges on returned merchandise are not refundable, unless
the item was defective or an order error by Propper ECommerce occurred.
Order errors refer to items shipped with different color/patterns, size
and fabric than what the customer ordered. It does not include errors
made by the customer when ordering products. If you are returning an item because of a defect or an error on Propper's part, please call 1-866-433-9690 or email firstname.lastname@example.org so we can provide you with a UPS shipping label by email. Propper ECommerce cannot refund shipping costs on a return if you pay for it.
Orders shipped to
destinations outside the United States may have been subject to customs
tariffs, duties, and sales tax assessed upon receipt of the merchandise.
None of these fees, tariffs or taxes are refundable as Propper
ECommerce does not collect them.
Exchanges are only available on
orders originating from the U.S. or Canada. Exchanges sent to Canadian
destinations may be subject to additional fees, tariffs and taxes.
Refunds can only be credited to the Visa or MasterCard used at the time
purchased on the Propper ECommerce website cannot be returned to retail
stores carrying the Propper line of products. Similarly, products
purchased from a Propper retailer cannot be returned to Propper
All returned merchandise must be accompanied by a Customer Return Form (Download CRF).
Incomplete forms may delay the refund or exchange being processed.
Please allow 14 days for Propper ECommerce to receive and process
refunds and 2-3 weeks for exchanges to be sent. Credit card refunds may
require two billing cycles before they appear on your statement.
Merchandise received as a gift may be exchanged if the original tags are still attached to the unused, unwashed garment. Any gift exchange must include a CRF form with the original Customer Order (CO) number for the exchange to be processed.
ANY RETURN WITHOUT A CO NUMBER WILL BE REFUSED.
EXCHANGES ARE ONLY AVAILABLE ON ORDERS FROM THE U.S. AND CANADA.
returns originating from outside the United States must be shipped via a
pre-paid, insured and trackable carrier of your choice and must be
accompanied by a Customer Return Form.
To Return Merchandise to Propper ECommerce
Fill out your Customer Return Form and send your merchandise via a pre-paid, insured and trackable carrier of you choice to the following address:
Propper ECommerce Inc.
700 Airport Rd.
Waverly, TN 37185-0269
Attn: ECommerce Return